Heldesk Services for Dynamics AX

Helpdesk and Support


Projects

Guaranteed Services Levels to suite your organisations:

  • Service Level Agreement
  • Professional Helpdesk
  • Online Call Logging Services
  • Custom Development Services

Helping Customers Excel

The DynamicFit Help Desk is our specialist customer service centre, dedicated to providing our customers with real time application assistance via telephone, email and online services. Our internal Help Desk Software provides the foundation for an integrated, end-to-end approach to IT Service Management.

Based on best practices, our Help Desk automates your ability to submit issues and allows us to effectively monitor, and manage your Help Desk cases. It also indicates which of your business services are impacted by a given incident or problem, allowing us to work together to determine priorities based on your business needs.

Our Customer Portal allows quick call login for customers and helpdesk request tracking. DynamicFit uses the Service Level Agreement to implement response times and escalation procedures that can be tailored for each individual customer's needs.

Helpdesk

 

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